Frequently asked questions
I've noticed an executed payment for company "Pluspay Finland Oy" from my bank account?
We operate as a payment service provider between an online merchant and a consumer (you). The payment from your bank account is a processed payment to a merchant. If you are seeking more information about the payment, kindly contact our customer support directly or via contact form on this website.
You are the receiver of a payment I have made, but I do not remember where these funds have ended up?
Kindly provide all the essential payment information (bank, reference code, amount, date and time) to our customer support directly or via contact form on this website. We will then be able to identify the merchant for you.